Privacy Policy

Last updated: June 2026

1. Who we are

Sound Inspections (ABN 79 854 783 520) is an Adelaide-based building and pest inspection service. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. What information we collect

We collect personal information that is necessary to provide our inspection services. This includes:

• Name, email address, and phone number — for booking and report delivery
• Property address — for inspection attendance and report preparation
• Payment information — processed securely by our payment provider; we do not store card details
• Communication history — enquiries submitted via email, phone, or website contact form

We collect this information directly from you when you book an inspection, contact us, or use our website.

3. How we use your information

We use your personal information to:

• Provide and manage inspection bookings
• Prepare and deliver inspection reports
• Respond to enquiries and communicate with you about your inspection
• Process payments and issue receipts
• Comply with legal obligations

We do not use your personal information for marketing unless you have consented to receive marketing communications.

4. Disclosure to third parties

We do not sell or share your personal information with third parties for marketing purposes. We may disclose your information to:

• Our payment processor — for secure payment processing
• Our email and booking platform providers — to manage bookings and deliver reports
• Regulatory bodies or law enforcement — where required by law

5. Storage and security

Your personal information is stored securely. We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. We retain booking records for a period necessary to fulfil legal and professional obligations.

6. Access and correction

You have the right to access the personal information we hold about you and to request correction of any inaccurate information. To make a request, contact us at info@soundinspections.com.au. We will respond within 30 days.

7. Cookies and website analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is aggregated and does not identify individual users. You can disable cookies in your browser settings.

8. Complaints

If you believe we have handled your personal information in a way that does not comply with the Australian Privacy Principles, you can make a complaint by contacting us at info@soundinspections.com.au. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

9. Contact

For privacy-related enquiries: info@soundinspections.com.au.