Cancellation Policy
We understand that property transactions don't always go as planned. Our cancellation policy is designed to be fair to both parties.
Last updated: September 2026
Cancelling your booking
You can cancel at any time before your inspection using the link in your booking emails. Cancelling releases the hold on your card immediately. There is no charge and no cancellation fee.
Before we confirm your booking
When you book, we place a hold on your card. We do not charge it until we confirm your inspection in writing. If you cancel before then, the hold is released and no money moves at all.
After we confirm your booking
Once we have confirmed your inspection, the fee has been charged. The self-service link can no longer cancel it. Email or call us and we will work it out with you, including any refund. A refund after confirmation is a decision we make case by case, not an automatic process.
Rescheduling
You can reschedule yourself up to 24 hours before your inspection, using the same link, at no cost. Inside 24 hours, email or call us.
If we cannot go ahead
If we decline your request, or we cannot arrange access, the hold is released and you are not charged. We will tell you by email and text.
If we cannot get in on the day
If we attend at the confirmed time and cannot get access, we will contact you to discuss what happens next.
How to cancel or reschedule
Contact us by phone on 0400 879 820 or by email at info@soundinspections.com.au. Please have your booking reference ready.